PRIVACY POLICY
Who we are
We are Whimsical Collection Pty Ltd. Our website address is: https://whimsicalcollection.co.za.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
TERMS & CONDITIONS
The do’s and the dont’s.
This relates to our online store
1. Whimsical Collection (pty) Ltd is a business in the retail industry that delivers high-quality retail products.
2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email. (e.g. booking number/booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Return and Refunds policy: The provision of goods and services by Whimsical Collection (pty) Ltd is subject to availability. In cases of unavailability, Whimsical Collection will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.
4. Shipping includes insurance unless stipulated differently by Whimsical Collection (pty) Ltd
5. Customer Privacy policy: Whimsical Collection(pty) ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Africa Press bank account, the details of which will be provided on request.
7. Card acquiring and security : Card transactions will be acquired for Africa Press via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details: Customer details will be stored by Africa Press Publications (pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency : The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is the South African Rand (ZAR).
10. Responsibility: Whimsical Collection(pty) Ltd takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile : This website is governed by the laws of South Africa and Africa Press Publications (pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation: Whimsical Collection (pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information: This website is run by Whimsical Collection (pty) Ltd (private company) based in South Africa trading as Whimsical Collection (pty) Ltd and with registration number 2013/213578/07. Directors: John Smith and Dezireë Smith.
14. Whimsical Collection (pty) Ltd contact details: Company Physical Address: 3 Jack’s Park, Capricorn Drive, Capricorn Business Park, Muizenberg, 7945 (Warehouse Contact Number: +27 21 276 3256) Call or mail us: Jack Smith +2771 355 8873 [email protected]