The do’s and the dont’s.

This relates to our online store

  1. Whimsical Collection (pty) ltd is a business in the retail industry that delivers high quality retail products.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email .
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Return and Refunds policy
    The provision of goods and services by Whimsical Collection (pty) ltd is subject to availability. In cases of unavailability, Whimsical Collection will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30 % administration fee.
  4. Shipping includes insurance unless stipulated differently by Whimsical Collection (pty) ltd
  5. Customer Privacy policy
    Whimsical Collection(pty) ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Africa Press bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Africa Press via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
    website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Africa Press Publications (pty) ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Whimsical Collection(pty) ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Africa Press Publications (pty) ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Whimsical Collection (pty) ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Whimsical Collection (pty) ltd (private company) based in South Africa trading as Whimsical Collection (pty) ltd and with registration number 2013/213578/07.
    Directors: John Smith, Desiree Smith and Helen Brasher
  14. Whimsical Collection (pty) ltd contact details
    Company Physical Address: 3 Jack’s Park, Capricorn Drive, Capricorn Business Park, Muizenberg, 7945 (Warehouse Contact Number: +27 21 276 3256)
    Call or mail us: Jack Smith +2771 355 8873 [email protected]